SUN AND SEA TERMS AND CONDITIONS
THANK YOU for placing your business with Sun and Sea. The following TERMS AND CONDITIONS are very important and must be read prior to confirming your itinerary to ensure that we have met our undertaking to you. Please READ the below completely, initial each page, and sign on the last page where required. Alternatively, your consultant may send your itinerary and confirmation to you by email for you to accept these Terms and Conditions electronically.

CONDITIONS OF BUSINESS
Sun and Sea acts at all times as an agent, sub-agent, or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, hotels, and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.

Changes and/or cancellations of service: Any bookings made for travel may still be affected by unexpected changes by the respective airline, supplier, and/or policies of the Governments of the countries in your journey. Sun and Sea shall not be held liable for costs incurred, should that information require changes to your booking.

Refund fees: Sun and Sea will however assist you to the best of its ability with obtaining any refunds that may be due or rebooking trips using future credits where applicable, for which we will charge a service fee, however, Sun and Sea will have no control in respect of the outcome and will be governed by the original Terms and Conditions, including any penalties (changes or cancellation) imposed by the respective airlines/suppliers utilized in your booking.

Financial Conditions of Travel Suppliers: Sun and Sea acts at all times as an agent, sub-agent, or broker for various principals and other 3rd party suppliers inter alia; tour operators, airlines, cruise companies, car hire and touring firms, hotels, and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. Sun and Sea have no special knowledge of every supplier’s individual financial situation and cannot accept any liability for a supplier that may in future default, or for recommending future travel credits with suppliers which may go out of business by the time the client wishes to use the credits.

Travel Insurance: For your protection, Sun and Sea strongly recommend that you purchase adequate Travel insurance to cover you and your group in the event of cancellation under all these circumstances and for any medical expenses.

IMPORTANT NOTES

• Samsung Galaxy Note 7 Phones are banned from all airlines
• E-cigarettes are illegal in Thailand thus travellers are advised not to take any electronic cigarettes with them, nor any item or equipment associated with e-cigarettes, such as the liquid used in the device.

• Valid Passport, valid for at least 6 months after their return
• Any required visas for the destinations they are travelling to or through
• Unabridged Birth certificate (this may be called a Birth Certificate or other name if from a different country but it must contain full details of BOTH parents of the child).

• If the Parent’s surname on the Unabridged Birth Certificate is different to that of the surname on the passport e.g., Maiden name vs Married name, please travel with a certified copy of your Marriage Certificate as well.
• Documents must be original or certified as a true copy of the original by a commissioner of oaths or the equivalent commissioning authority in your country of Nationality and certified copies must not be older than 3 months before your last travel date.
• For all applicable details on these regulations please refer to the Department of Home Affairs official communication by clicking on and reading this document:

DOMESTIC TRAVEL WITHIN SOUTH AFRICA
Domestic Travellers are required to have proof of their identity such as a South African ID Book, Driver’s license or passport. Infants and Children under the age of 18 must travel with their birth certificate or ID book (if 16yrs or older)

CONFIRMATION OF YOUR BOOKING
The Sun and Sea Itinerary is your written confirmation of your booking. Please make sure you read and understand the itinerary and ask a consultant to explain it to you if you are unsure of anything.

SERVICE CHARGES
Sun and Sea reserve the right to implement Service Charges for the services provided to facilitate your booking and these are included in the prices quoted to you prior to booking or at the time of making any changes. Service Charges may include but are not limited to booking, ticketing, documentation, amendments, cancellation, communications, consultation, and administration fees. All service charges are non-refundable in the event of cancellation of your trip for any reason.

CHECK THAT THE NAMES ARE AS PER PASSPORTS OR ID BOOKS
Are the names on your Travel Itinerary spelled exactly the same as those on your passports or ID books (for domestic Travel)? Once your tickets are issued, name changes are not allowed so please check this prior to paying for your booking.

DEPOSITS
All bookings must be accompanied by the required deposit or full payment, depending on the supplier. All deposits are non-refundable/ non-transferable. Sun and Sea reserve the right to cancel a booking should the required deposit not be received by the due date noted. Payment of a deposit does not guarantee the price quoted – this may be affected by rate of exchange fluctuations and other factors beyond Sun and Sea’s control.

PAYMENT OF YOUR BOOKING
Full payment is required in accordance with the supplier’s requirements and the Full payment date noted on the Sun and Sea invoice. Please reconfirm your outstanding balance before you make payment as prices may have fluctuated with the rate of exchange.

Sun and Sea accept payment via the following methods:

• Cash
• EFT (electronic funds transfer) or Direct Deposits into one of the bank accounts listed on your Invoice.
• Please use your Invoice number when making payment.

Sun and Sea will never send you bank details in a separate document other than your invoice. Should you be concerned these details have been tampered with kindly confirm this information by calling Sun and Sea on 021 946 3415. Bank transfers can take up to 48 hours to reflect. Bookings cannot be processed until the funds have cleared in our account. Please use your Invoice number when making payment.

CHECK ALL YOUR DOCUMENTATION
When you receive your travel documents, vouchers, or tickets, please check that they match what is on your Sun and Sea Itinerary. Please contact your Sun and Sea consultant before you depart if there are any discrepancies.

DECLARE YOUR GOODS ON DEPARTURE
We recommend that you register your personal goods prior to departure from SA. Traveller Card TC01 can be completed and stamped by SARS at the Customs desk at the port before you depart on your trip. Registering your goods is not compulsory however, should you not register your valuables or be able to prove that they were yours before departing SA, you may be liable for import duties or a fine. Please refer to www.sars.gov.za for further information.

CANCELLATION AND AMENDMENTS
Both Sun and Sea and the 3rd party suppliers charge cancellation fees. Please ask your travel consultant to explain the fees relating to your booking. Please ensure you have received a copy of the 3rd party supplier’s Terms and Conditions. Sun and Sea’s Service charges are always non-refundable in the event of cancellation for any reason.

Note:
If changes are made to bookings prior to departure, the difference in port taxes between the time of purchase and the time of the change will be charged by the supplier. Should the fare have changed or the original offer retracted, the difference between the original fare and the increased or applicable fare may also be charged. Should you miss your departure or NO SHOW, your ticket may be non-refundable if not cancelled or changed before departure in accordance with Sun and Sea’s and the supplier’s terms and conditions. Please contact your Sun and Sea Consultant if you will not be utilising your booking. Your baggage allowance may also change depending on the new booking purchased.

BAGGAGE
Your baggage allowance will vary according to the supplier, class of travel, and the routing you have chosen. Some suppliers do not allow free checked baggage allowance. Please confirm the baggage allowance as per supplier’s criteria, if unsure, ask your Sun and Sea consultant to explain it to you.

• Hand luggage restrictions depending on the supplier terms – please confirm with the specific supplier you are booked with.
• Most suppliers will charge for excess baggage so do not exceed your baggage allowance.
• Travelling to the USA – Should you not utilise Transport Security Association (TSA) approved locks, your lock may be broken off to allow the TSA access to your luggage.

DUTY-FREE CUSTOMS ALLOWANCES
If you are planning on taking goods such as alcohol, cigarettes, or perfumes on your trip, please request a Duty-Free allowance for your specific country of destination from your consultant, if supplier allows such goods.

ONLINE CHECK-IN
We highly recommend that you check in online wherever possible, using the supplier websites. This is usually available 24 hours before the departure time, but please check with each supplier.

CHECK-IN TIMES
Sun and Sea recommends a check-in time of 4 hours prior to departure for international flights and 2 hours check-in time for South African domestic flights. These are a guide only and may vary at any time due to security and other factors at the airport. For any other travel methods, please check your ticket or check with the relevant supplier.

FLIGHT CONNECTIONS
Sun and Sea recommends a minimum of 3 hours of connecting time between flights and at least 4 hours for connecting flights within the USA. You must use your flights in the sequence that they are booked on your ticket. Should you miss a flight or a no-show, the airline may cancel the remaining sectors automatically and you will need to make a new booking at your own cost. If you need to change any part of your itinerary, or you have missed a connection, please contact your travel consultant to assist you in making further changes. Emergency numbers are available on each shop’s after-hours message so please contact the branch you booked with. For any other travel methods, please check with the relevant supplier.

RECONFIRM YOUR FLIGHTS
Once your journey has commenced, onward flight times and routings may be changed by the airline. Please confirm your onward flight check-in and departure times. Sun and Sea will not be held responsible for missed onward flights.

SCHEDULE CHANGES BY THE SUPPLIER
Any schedule or routing changes made by suppliers are out of Sun and Sea’s control and we therefore cannot be held responsible for these changes made by the airline. We can assist and advise on the options available should your booking be affected by supplier changes.

SPECIAL REQUESTS
EG SEATING, MEALS, BASSINETS, WHEELCHAIRS, UNACCOMPANIED MINORS
Please advise your Sun and Sea consultant of any special requests you may have. We will request these from the supplier and/or airline but they are never guaranteed and may be subject to availability and additional charges.

• We highly recommend you pre-seat yourself on the airline’s website prior to departure, whilst doing online check-in.
• Families should check in online as early as possible to ensure seating together as Sun and Sea and the airline cannot guarantee seats together.
• Seating varies according to the class and airfare you have purchased. Many airlines now charge a fee for pre-seating. We can request seating on your behalf but we cannot guarantee it, even if the airline confirms at the time of booking.
• The airline reserves the right to change the configuration of the aircraft at any time which may change your seating request.
• Services such as Wheelchairs, Unaccompanied Minors, or Meet and assist must be requested at the time of booking as they are subject to availability.
• Special meals need to be requested at the time of booking or at least 72 hours prior to departure.
• Many discounted or low-cost carriers do not offer free meals on board.

HOTEL SECURITY DEPOSIT
Most hotels globally require a security deposit at the time of check-in. This is a deposit for incidentals incurred by guests and is usually taken as a pre-authorisation off your credit card. If no incidental charges are incurred, the hotel will release the pre-authorised amount. If you require further information, please ask your travel consultant or the hotel directly.

LOCAL CITY TAX
Some countries may charge a city tax which is only payable, in cash, on arrival at your hotel and is therefore not payable prior to departure. Amounts vary from one city to another so please make enquiries on arrival at your destination.

DRIVERS LICENSE/CAR HIRE
If you are hiring a car/motorbike or any type of transportation vehicle in another country or within South Africa, you will need a valid driver’s license for that category of vehicle.

• We recommend that you always travel overseas with an International Driver’s License obtainable from your local Automobile Association (AA)
• Minimum age for car hire is 21 years old, sometimes older, depending on the country you will be driving in.
• The driver of the vehicle must hold a valid credit card in their name to produce on collection of the vehicle as you will be asked to pay a deposit on the vehicle over and above the car hire charge.
• Please specify at the time of booking if you require a baby/child seat for the rental vehicle which we can request at an additional charge. Car seats are compulsory for all children under the age of 3 years in South Africa and may be mandatory in other countries so you will need to pre-book it if not taking your own.

REFUNDS
The Airline and/or 3rd party suppliers hold any monies you have paid for the bookings, not Sun and Sea, therefore refunds can take up to 6 weeks, sometimes longer. All suppliers have different policies regarding refunds Sun and Sea cannot guarantee any refund on these. We can apply for the refund on your behalf but will need to confirm the amount, if any, once the supplier has advised us. We reserve the right to charge cancellation fees as well as pass on those cancellation charges levied by the suppliers. Not all airport taxes are refundable – this is determined by the individual airline concerned.

PASSPORTS

• Please ensure your passport is valid for at least 6 months AFTER you return from your trip.
• Please ensure you have 2 – 3 consecutive blank pages in your passport when you travel.
• Dual Citizenship passport holders must carry both passports when travelling abroad. It is a Home Affairs regulation that SA Passport holders must use their valid SA passport when leaving SA and when re-entering South Africa. Your foreign passport may only be used to enter and depart your country of destination.

PASSPORT/ID REQUIREMENTS:
Please ensure when travelling domestically within South Africa that you have a form of identification – either your valid Passport, ID Book, or Driver’s license.
Children who are too young for an ID book must travel with their birth certificate or their passport as proof of their identification on domestic

VISAS
Visas are required by South African passport holders to many destinations including the USA, UK, Australia, and Europe. Transit visas may also be required when transiting through one country enroute to another. If transiting 2 Schengen countries, you will require a Schengen transit visa.

• Please ensure all the necessary visa requirements have been met for all countries you are travelling to OR through.
• Please ensure you allow enough time for all visa applications as the processing time varies according to each embassy.
• The issuance of a visa does not guarantee entry into that country.
• Your Sun and Sea consultant will advise you of Visa Suppliers who may be used to assist with your visa application/s at an additional fee. You are able to either accept or decline the use of a visa supplier by indicating your choice on the acceptance page of these terms and conditions.
• All visa applications processed through a Visa Supplier must be prepaid, prior to submission, based on a quoted price. This price may change depending on the full and final cost charged by the embassy at the time of submission. Any additional amounts will need to be settled prior to passports being handed over.
• Some countries require you to apply in person for their visa and therefore you may not be able to utilise a Visa supplier for those applications.

REFERRED VISA REQUEST
By selecting this option on the acceptance page, you agree to the following statements:
I understand that it is my/our responsibility to obtain all required documentation for the Visa/s and to complete all the application forms in sufficient time to allow for the timeous processing of the visa application/s. Sun and Sea may, on my request, recommend a Visa supplier for assistance in acquiring the visa/s, however, Sun and Sea accepts no further responsibility for the processing of my/our visa. I/we understand that the Visa service providers will charge a fee for their services, the visa cost, and any other fees applicable for the application and I will pay this fee to Sun and Sea on submission of my documentation. Sun and Sea will pay the Visa supplier on your behalf. I/We understand that it is my/our responsibility to ensure, once the passports are returned to me/us that the visas issued are valid in respect of my/our itinerary and that all dates and entry points are correct. I/We understand that the payment of the visa fee does not guarantee a visa will be approved as this is subject to the relevant Embassy’s approval process. I understand that the Visa suppliers are not Sun and Sea’s agents, employees, sub-contractors, or nominees and therefore cannot be held responsible for their actions, omissions or errors.

SELF-OBTAINED VISAS
By selecting this option on the acceptance page, you agree to the following statements: I/we acknowledge that I/we have been strongly advised to process my/our visa/e through a Visa supplier and hereby declare that I/ we have declined this offer, and I /we will be responsible for obtaining my/our own visa/e. Accordingly, I/we will not hold Sun and Sea and its associated subsidiary offices, including any member of your staff and consultants liable for any losses or damages of whatever nature that I/we may suffer as a result.

NO VISAS REQUIRED
By selecting this option on the acceptance page you agree to the following statement:
I/we confirm there are no visas required for any travellers on our Itinerary.

PROTECTION OF PERSONAL INFORMATION ACT (‘POPI’)
1. Operator means an operator as defined in the Protection of Personal Information Act, 4 of 2013;
2. Personal Information means personal information as defined in the Protection of Personal Information Act, 4 of 2013;
3. Protection of Personal Information
You hereby authorise Sun and Sea, a client incentive program of Insure.Fin, to collect your Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service. Sun and Sea is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy.
4. Sun and Sea shall use information previously provided by you to perform our services and to amongst other things, process invoices, credit notes, statements, and any other document related to the services.
5. You confirm that we may share your personal information with the following persons, who have an obligation to keep the personal information secure and confidential:
Employees of Sun and Sea who are required to be informed of their personal information in order to attend to the services supplied and; All third parties who may assist us in supplying the services and with brokers accredited with Sun and Sea for providing obligation-free quotations and/or for any other related purposes.
6. We undertake not to disclose your personal information unless it is legally or contractually required to do so.
7. We agree to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner, and processed in terms of POPI.
8. You hereby acknowledge and warrant that:
Sun and Sea is entitled to process and store any such Personal Information in the manner; Sun and Sea is entitled and authorised by you to transfer any Personal Information to any of its Operators; and Sun and Sea is entitled to store and back up your Personal Information on its servers.
9. You confirm that you have read and agree to the Sun and Sea’s Privacy Policy and hereby provide your consent to Sun and Sea to process your personal information and acknowledge that you understand the purpose for which it is required and for which it will be used.

RELEASE: You hereby expressly assume all of the risks and dangers covered in the paragraphs above, and you hereby expressly agree to release, and discharge, employees, officers, directors, associates, and affiliated companies, harmless against any liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with these risks and dangers.
AGREE/ACCEPT: By receiving the Sun and Sea Terms and Conditions, you confirm that you have read and agree/accept all of the info noted above and release Sun and Sea from any responsibility for error or omission made.